THE PROBLEM
Outreach ran blind. Reps dialed from stale lists, notes never made it into the system, and no one could say which objections were actually killing conversion. The data that would fix the script evaporated after every call.
WHAT WE BUILT
- 01Integrated outbound directly with the applicant tracking system so reps always dialed live, relevant contacts.
- 02Added caller-ID hygiene and branded calling to keep connect rates up.
- 03Transcribed and objection-tagged every call automatically.
- 04Streamed connect rate, talk time, and objection mix to Pulse.
THE RESULT
Every call now improves the next one. With objections tagged and connect rates monitored, the team rewrites scripts against real data instead of guesswork — and the pipeline reflects it.
Verified on PulseLOGGED
100%
of calls tagged & logged